At TeamProjectEra, we are committed to providing high-quality digital solutions including software development, web applications, digital scripts, and custom projects. We strive for your satisfaction with every product and service. However, due to the nature of digital goods and custom services, we maintain the following return and refund policy.

1. Eligibility for Returns or Refunds

Because our products are primarily digital and service-based, we do not offer returns or refunds once the product or service has been delivered, installed, or accessed.

However, refunds may be considered under the following conditions:

• You did not receive the digital product.

• The product delivered is non-functional or defective, and our support team is unable to resolve the issue.

• A custom service (e.g., website development or software customization) was not started, and the cancellation request is made within 24 hours of payment.

• In the case of recurring billing or subscriptions, refund requests must be made within 3 days of the most recent charge.

2. Non-Refundable Items

• Downloaded scripts, license keys, APIs, and source code once delivered.

• Custom-developed websites, custom applications, and consulting services once project work has begun.

• Any product or service marked as “non-refundable” on the product description page.

3. Requesting a Refund

To request a refund or report an issue:

1. Email us at return@teamprojectera.com with:

   • Your Order Number or Invoice ID

   • A clear description of the issue

   • Screenshots or screen recordings, if applicable

2. Our support team will respond within 1–2 business days and assess your request.

3. If approved, refunds will be issued to the original method of payment within 5–7 business days, depending on your payment provider.

4. Product Support and Fixes

We offer limited-time support for all our paid digital products. If you’re experiencing a bug or technical issue:

• Contact our support team at support@teamprojectera.com

• We will prioritize bug fixes, install assistance, and compatibility issues within the defined support period (usually 30 days from purchase unless stated otherwise)

5. Quality Assurance

Before requesting a refund, we encourage you to allow our team to:

• Review the reported issue

• Offer a resolution or replacement if applicable

• Ensure that all troubleshooting steps have been exhausted

Contact Us

We’re here to help. For any questions related to returns, product issues, or our policies:

📧 Email: return@teamprojectera.com
🕘 Hours: Monday to Friday, 10 AM – 6 PM IST
🌐 Website: www.teamprojectera.com